Need : Project Manager with Genesys / Call Center National Implementation EXP in Merrimack, NH or Smithfield, RI and possibly Boston MA

Hi,

Please send profiles to richard@svksystems.com

 

Position: Project Manager with Genesys / Call Center National Implementation EXP.

Location: Merrimack, NH or Smithfield, RI and possibly Boston MA

Duration : 12+ Months

 

Interview process will be phone then either face to face or Skype depending on location.

 

they have to have the specific National Call Center Implementation Skills.

 

Description:

This project involves the rollout of Genesys, a contact center platform, across all of Client's Personal Investing Business Line. Basically, as a customer of Client, if you call their general customer service line, this would be the system that routes the calls to specific departments and the agents, whether it be Personal Investing, 401k/Net benefits, Institutional, etc.

 

Client bought the software and will be customizing, creating and adding features (i.e. call routing, voice recognition, etc.) internally.  They are looking to hire resources who have specific experience with large-scale national implementation of call/contact center software, with at least familiarity with Genesys.  This would be from an analysis/project management perspective, not the actual hands on technical implementation from an infrastructure perspective.

 

These positions can sit in Merrimack, NH or Smithfield, RI and possibly Boston also. 

The candidate will most likely need to travel occasionally between the three offices. 

The project is expected to last through at least the end of 2015 with extensions.

 

 

 

 

Thanks

Richard

IT Recruiter
SVK Systems Inc
11465, Johns Creek Parkway,

Suite #180, Johns Creek, GA - 30097
Contact: 678-824-7780 | Fax: 404-601-9507 |
Email: richard@svksystems.com | YIM / Gtalk: richard05svk

Website: www.svksystems.com

  

 

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