Web Content & Web Site Management – Onsite Business / Functional Coordinator – US Citizen only
Location: Harrisburg, PA
A functional lead responsible for understanding & managing businessrequirements in Web Content & Web Site management (web support experience).
Works closely with business– and leverages offshore technical resources to (a) facilitate "offshored" managed support services – 30% of time / effort (b) co-ordinate Agile development under a large Digital transformation program – 70% of time / effort
Client Background
A global, marquee USD 13B+ high tech manufacturer that designs, makes & sells critical components used by customers in multiple end industries
Engagement Background
Client has embarked on a large, complex transformation of its legacy applications supporting its electronic commerce &eBusiness processes.
Currently, Zensar is responsible for support, maintenance and minor enhancements for Web Content Management legacy applications. In 3-4 months from now, Phase 1 of the transformation program will launch, resulting in a larger support footprint. Further, Zensar will participate in 'Agile development' from Phase 2 onwards.
An exciting opportunity to help Zensar take on a much bigger role in a large digital transformation program (that includes Hybris, Adobe CQ5, Endeca, etc)
Role Definition – Responsibilities
Across managed support & agile development:
· Know business stakeholders and processes in scope
· Understand business's current & future needs in website & content management
· Understand business, IT & Zensar SLAs
· Understand existing applications used in this area (awareness to facilitate offshore's success – Solution responsibility resides with offshore team)
· Be aware of planned future changes to technology landscape
· Proactive planning of resourcing levels – working with client IT and the offshore support manager
For support
· Facilitate information requirements of offshore technical team
· Informed contributor role for tickets being resolved by the offshore team – and provide updates to business
· Periodically, review resolved tickets to help improve quality of response
· Understand business user & process pain points– lead continuous improvement, and introduction of best practices
· Participate / lead weekly support reviews (client IT + offshore participates)
· Backlog management
Agile development (and even ongoing minor enhancements)
· Gather business requirements
· Communicate / clarify requirements to offshore technical team
· Active role in quality assurance (Separate offshore QA team exists – but our developers need inputs / reviews / guidance)
· Monitoring& reporting progress (SLAs apply to development also, such as tolerance within agreed estimates, quality levels, etc)
Required / desirable experience & skills
| Area / Attribute | Level |
| Website / Web Content Management / Support experience in a 'business' / 'business-facing IT role'. Ability to gather and articulate business needs to IT-centric resources is key | Multiple years (at least 3 years). |
| Business Analysis / Functional Lead role experience – including in analysis, writing requirements, validating deliverables& suggesting improvements to business processes | Multiple years |
| Web Content / Web Site Management tool experience / skills / knowledge | On at least one tool / platform, strong enough to be able to articulate key features of tool and how applied at other businesses for addressing various business needs. (Adobe Web Content Managementexperience is desirable.) |
| Communication skills – Written & Verbal | Excellent |
| Presentation skills | Good to Very Good |
| IT support & enhancement processes | Knowledgeable to Very Knowledgeable |
| Quality focus | Strong |
| Experience working with offshore teams | Multiple years |
| Direct experience as the offshore coordinator | Desirable |
You received this message because you are subscribed to the Google Groups "US Jobs: Requirements, Clients and Consultants" group.
To unsubscribe from this group and stop receiving emails from it, send an email to recruiters-r-us+unsubscribe@googlegroups.com.
To post to this group, send email to recruiters-r-us@googlegroups.com.
Visit this group at http://groups.google.com/group/recruiters-r-us.
For more options, visit https://groups.google.com/d/optout.
No comments:
Post a Comment