Role : SalesForce Architect
Location : Lansing, MI
Project : 3+ Months
Rate is open
locals are Pref
• At least five (5) years systems level architecture, decision support and analysis.
• Must have previous public sector experience, preferably with State of Michigan, to apply.
• Must be a Michigan resident to apply.
• At least four (6) years of experience with large-scale deployment of Salesforce.com applications.
• Strong, recent experience in complex Computer Telephony Integration (CTI).
• Experience deploying service cloud to large scale organizations.
• Experience consolidating multiple call centers into a single organization
• Experience integrating Salesforce with InContact for IVR.
• Experience in all phases of the systems development life cycle.
• Several years of consulting facilitation and presentation experience or commensurate, demonstrated expertise.
• At least five (5) development experience in an object-oriented language such as Java or C#.
• Strong development experience in a RDBMS such as Oracle or Microsoft SQL Server.
• At least five (5) years hands-on software applications and database development.
• Advanced knowledge of the following Salesforce.com technology and enterprise architecture topics: o Platform Security o Portals and Record Sharing Strategies o Platform Governance
• Architect, design, and implement Service Cloud product features.
• Have a passion for quality and designing systems that scale and perform well.
• Business process, requirements analysis and process mapping.
• Application design and configuration.
• Troubleshooting user support requests, creation of documentation.
• Collaboration with other team members and otherwise assisting project team members.
• Work with department leadership to determine the initial project and or request schedule and resource/role allocation.
• Perform day-to-day facilitation of new project development including participating in meetings, generating deliverables and managing relevant communication.
• Ensuring timely QA review to programmers.
• Bachelor’s degree in Computer Science and/or equivalent experience
• Salesforce.com Certified Administrator
• Salesforce.com Certified Force.com Developer (preferred)
• Salesforce.com Certified Sales Cloud Consultant
• Salesforce.com Certified Service Cloud Consultant (preferred) .
Regards,
Rajesh
248-809-5931
mailto: rajesh@ntc-us.com
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