Urgent Need :: SFDC Technical Lead With Service Cloud Exp :: Mountain View, CA

Hi,

 

Please send Resume to  ankit.kumar@idctechnologies.com

 

My client is looking for SFDC Technical Lead with service cloud, please find below requirement and let me know if you have any consultant!

 

SFDC Technical Lead With Service Cloud Exp

 

Mountain View, CA

 

6 Month

 

Job Description

We have an urgent requirement for SFDC Technical Lead 

Job Details:

* Should have hands on Experience on Implementing SFDC Service Cloud; Should have delivered minimum one project on Service Cloud implementation.

* Candidate should be involved in implementing service console, Knowledge Management, Live Agent and CTI integration

* Should have Functional experience in Service modules such as Case Management, Entitlement, Solutions, Knowledge management(incl. Article Type, Data Category configuration)

* Should have understanding on Salesforce.com Service Cloud an its integrations with CTI

* Knowledge of Force.com, Integrations with third party application

* Should have experience in Support engagements

* Handle tickets based on priority and severity and distribute them to the team

* Familiar with SDLC and required deliverables for each phase.

* Work as a business partner with client users to evaluate / improve business processes and arrive at mutual, cost effective solutions

* Must have exceptional communication skills, able to communicate effectively with both a technical audience and business users.

* Ability to understand business problem and respond in business language

 

Best Regards

Ankit Kumar Sagwal

IDC Technologies Inc.

E-Mail: ankit.kumar@idctechnologies.com

408-457-9381 Ext:4030

Hangout: ankit121.rgtalent

Yahoo: ankitsagwal121

 

 

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