POSITION: Process Architect : Seattle, WA

POSITION: Process Architect : Seattle, WA

Resume: divya(At)sophusinfo(dot)com

2o6 617 435six

Responsible for process architecture in their area. Process architecture includes both the hierarchy of processes inventories and how they directly relate to business notions such as capabilities, human and IT resources, risks, controls, measurement and more.

Provides process leadership to one or more business areas and delivers in many business areas over time

Leads process improvement work and provides guidance and coaching to Business Analysts on good process documentation, modeling and analysis practices.

Identifies KPI (Key Performance Indicators) and PPI (Process Performance Indicators) to aid in measuring success of processes and business performance.Understands how KPI and PPI tie up to business strategy to optimize the whole. Understands how measurement drives human behavior.

Responsible for process modeling, analysis and improvement in their area

Analyzes processes for efficiency and effectiveness; provides solutions for minimizing complexity and waste; recommends opportunities for process automation

Identifies opportunities for process improvement and follows through with analysis, recommendations and coordination of proposed project plans with business architecture

Designs processes for automated workflow, execution in a BPMS by partnering with process automation professionals.

Coordinates with internal partners over capability models to ensure processes support corporate strategies and are used to drive strategy execution

Leads business requirements gathering, clarification and use in process improvement work

Responsible for appreciating and understanding End to End processes to ensure that sub optimization of the whole doesn't occur during process improvements in their area

Applies BPM (Business Process Management) methods to deliver improved customer experience and reduced operational costs

Assists in efforts of the Process Center of Competency toward achieving higher process maturity in process governance and value

Evangelizes process benefits to stakeholders in their area

Works with business and IT leadership and functional teams to define process measures and metrics

Assists with change management during process improvements

Desired Skills and Experience

4+ years in a leadership role in medium to large complexity, enterprise scope business process improvement projects .2+ years consulting industry experience is a plus but not required 3+ years project management experience

Experience in various areas of retail and customer service

Bachelor degree related to the discipline of business process is desirable

Strong analytical skills and experience with of process metrics and performance success criteria 

Excellent problem solving, interpersonal communication and project management skills a must 

Experience with a process mapping and/or modeling tool including working knowledge or BPMN – Business Process Modeling Notation

Strong written and verbal communication / presentation skills – with varied audiences across the organization

Strong collaboration and team-building skills – with cross-functional teams of business & IT leads

Strong influencing skills with stakeholders at all levels – especially with business process and IT 

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