Hi,
Hope doing great…!!!
I have an urgent requirement below, please go through it and share your updated profile ASAP at amit@zenithtechsolutions.com
Only candidates that you tell me have Salesforce.com Admin 201 Certs will be submitted, so if you do not get an reply from me you didn't supply the information.
Location is Alpharetta
2 year max contract
This position is for a certified SalesForce Administrator for Application Production Support of multiple instances of SalesForce. This position requires excellent communication skills, to be able to research, coordinate, facilitate and document technical steps to resolve problem and/or outage conditions. This position requires working closely with many team members and in a group environment. At times, it can be a high-pressure job while in the process of resolving application outages or other high priority tasks. This position reports to and will take direction from the Application Support and development team managers and staff. This position may require working odd shifts that include early mornings, nights, holidays, and weekends.
Basic Skills Requirements:
•Be able to respond to critical and non-critical trouble tickets reported through CMIS within 15 minutes and resolve within 2 hours or negotiated time.
•Be able to respond to non-critical problems tickets reported through CMIS within 2 hours and resolve within 8 hours or negotiated date and time
•Be able to research problems, identify severity, follow established procedures to respond to situation appropriately using critical thinking skills and technical expertise to resolve independently and try to keep escalation to focal points or lead to a minimum, while maintaining good judgment in determining the urgency of the problem and when to escalate the problem to the appropriate focal point or lead.
•Be able to identify and explain root cause of system and application problems and effectively communicate these both verbally and in writing.
•Update support log with problem descriptions and resolution steps and create other online system documentation as necessary.
•Perform Crisis Management during outages and critical activities, as the situation dictates.
•Be able to perform code installations.
•Be knowledgeable in SalesForce tools and commands used for trouble shooting application, web server, database and other problems to determine severity and establish a fast path to resolution independently or with little assistance from other team members.
•Be able to run and analyze application healthcheck scripts and respond appropriately and within reasonable timeliness to problems identified.
•Perform other unspecified tasks assigned by WPAS manager and/or Application Focal Point lead or others, as designated.
SalesForce.Com Administrator Qualifications:
• Bachelor's degree (preferred Computer Science)
• 2+ years of experience functioning as a senior Salesforce.com administrator/developer for
Enterprise edition or higher (preferably at mid to large, multi-dimensional organization)
• 2 years of experience supporting and working with users to resolve issues
• Perform User Maintenance activities (roles, profiles, permission sets, etc.)
• Must have analytical skills to respond to requested changes and identify customizations
• should be well versed with the SalesForce declarative interface
• Salesforce.com Admin 201 Certification is required
• Detailed knowledge of Sales Force architecture and security mechanisms
• Experience writing SOQL and SOSL queries
• Excellent interpersonal, oral and written communications and presentation skills
• Precise attention to detail
• Perform ongoing documentation
• Team player
Remarks:
Complex problem solving skills a must
Salesforce.com Admin 201 Certs is required
Sr. Recruitment Manager
Zenith tech Solutions
Desk: 518-621-0046
Fax: 518-244-4977
3 park HillAlbany, NY 12204
zenithtechsolutions.com
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