Position: Genesys Call Center Admin at Carlsbad, CA

Greetings,

 

I'm Pankaj from Technology Resource Group.  

Hope you are doing great Today…

I have an opportunities with me you might be interested, Please review the Job specifications below and let me know if interested.

For Immediate consideration please call [at] 408-709-1760 Ext : 9855, You can also mail me at pankajsingh[at]tresourceinc.com

 

Requirement:

 

Title:                     Genesys Call Center Admin

Type:                     6 Months + Extension

Location:              Carlsbad, CA

 

      Requirements (Must Have)

·         Requires a minimum of  2 years of relevant experience in a Call Center environment using Genesys call center applications with Avaya phone switches.

·         Must be familiar with Avaya Call Routing, Avaya Vectoring and Genesys application version 8.0 and above. Particularly Avaya Site Administration tool, CMS Supervisor, One-X communicator, Genesys Administrator, Configuration Manager, Solution control Interface, CC Analyzer and Hyperion Reporting environment,

 

Requirements (Desired)

·         Genesys Multimedia applications such as Interaction Server, Contact Server, Email Server, Chat Server, Genesys Communication Server for Siebel

·         Exposure to Avaya EMC applications

·         Verint Call Recording and WFM applications

·         Integration to SalesForce.Com and other CRM systems

 

Best Regards..

Pankaj Singh | Sr. Recruiter

Technology Resource Group Inc. 
1700 Park St, Unit 212, Napervills, IL, 60563

Office: (408)-709-1760 Ext : 9855, Cell: (408) 502-5374

G talk: pankajsingh.recruiter | pankajsinghKIET2010| Fax: 408-213-8316

pankajsingh[at]tresourceinc.com | Pankaj[at]tresourceinc.com |  www.tresourceinc.com

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