Position: Desktop Technician
Location: Louisville, KY
Duration: 12 Months
The Desktop Support Technician's role is to provide excellent customer service and ensure the stability, integrity, and efficient operation of the desktop systems within the organization. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and peripheral equipment to ensure optimal workstation performance. Daily operational support of the VDI, including diagnosing and troubleshooting problems and escalate issues. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required. Should be responsible for OS upgrade project, pushing images out to desktops and troubleshooting with end users
Responsibilities:
· Responsible for imaging and software installs on end user devices. This includes ADMT / SCCM tool for Windows7 upgrade
· Troubleshoots the installation/upgrading, configuration, troubleshooting and support of various Windows operating systems and compatible software applications within a Windows Active Directory environment & TCP/IP networking environment.
· Troubleshoots and supports file and print services within a TCP/IP network environment, which include HP LaserJet printers within an Active Directory Domain & TCP/IP networking
· Perform user data and/or application backup and verification as necessary.
· Conducts performance and functional testing on desktop equipment and desktop software and restores any data and /or applications as necessary. Adjusts configuration options as required for installation.
· Creates a data backup/archive for desktop environment components scheduled to be de-installed and remove all desktop software, data files, custom applications, licensed software, etc.
· Provides appropriate instructions for users of newly installed desktop environment components.
· Initializes de-installed desktop environment components to a base operating system install. Verifies final disposition of asset (e.g. lease return, scrap, return to manufacturer for replacement, etc.) and gain approval for replacement or disposal of any failed desktop environment components
· Administration of OS registry level and active directory.
· Use of LANDesk for inventory, reports and image deployment.
· Identify network issues as it relates to end user device.
· Patch the newly installed end user device with latest MS security patches using SCCM
· Monitor helpdesk queues, process tickets, and interface with users in fixing issues
· Workstation/Laptop/Printer installation, configuration, maintenance, and troubleshooting
· Workstation/Printer setup and/or relocation
· Support ongoing usability of virtual desktop computers within established standards and guidelines
· Software installation, setup, and troubleshooting
· Active Directory Users and Computers Management
· Antivirus and patch management
· Intermediate network troubleshooting
· Assist with communication between other IT teams
· Diagnose phone/VoIP issues
Other Requirements:
· Proficiency with Microsoft Windows Desktop and Apple Operating Systems
· Knowledge of Apple iPad and iPhone Operating Systems
· Understanding of the VMware virtual environment and concepts
· Familiarity with Microsoft Exchange/Outlook email environment
· Intermediate understanding of networking structures, theories, principles, and practices
· Ability to conduct research on issues related to job specification, standards and products as required
· Good written and oral communication skills including technical documentation
· Ability to present ideas in user-friendly language
· Proven analytical and problem-solving abilities
· Ability to effectively prioritize and execute tasks in a high-pressure environment
· Strong customer service orientation
· Experience working in a team-oriented, collaborative environment
Thanks & Regards
Ajeet Dwivedi
(IT Recruiter)
Phone: 609-853-0818 X 2174
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