Wednesday, December 23, 2015

Remedy Systems Administrator:: Woodlawn, MD:: Long term contract

Kindly reply:: samr@globalforce-us.com
 
Position: Remedy Systems Administrator
Location: Woodlawn, MD
Duration: Long term contract 
Job Id:: 22779

Responsibilities:
•    Strong hands-on application support with ITSM Remedy 8.1 (or higher) administration, CMDB, Asset Mgmt., Incident Management, etc. Hands-on experience with Oracle 10g/11g SQL query performance optimization, Pl/SQLL and UNIX. Provide operational support to business unit users of the ITSM Remedy application.
•    In depth knowledge of Remedy version 8.1 (or above) including the ITSM Application Suite.
•    Hands on experience both developing and administering the ITSM Suite version 8.1 or above.
•    Ability to design and create custom applications based on Remedy architecture.
•    Experience with Remedy 8.1, Data Analytics.
•    Ability to provide accurate completion times for assigned tasks.
•    Experience with Business Objects reporting software.
•    Ability to troubleshoot Remedy workflow
•    Knowledge of the Incident Management system including configuration and development.
•    Knowledge of the Change Management system including configuration and development.
•    Ability to participate as a member of a project team.
•    In depth knowledge of ITSM Foundation Data and its relationship to the individual ITSM modules.
•    Experience with configuring, entering, and updating Remedy Foundation data to be used in all ITSM modules.
•    Ability to support customer issues in a timely manner
•    Be able to follow standard operational and documented change procedures.
•    Strong, communication skills and accountability of tasks assigned.
•    Ability to create cohesive and comprehensive customization documentation in accordance with a provided format.
•    Strong unit and acceptance testing

Requirements for Remedy Administrator:
•    2-5 years+ experience administering Remedy v8.1+ AR - Action Request Service
•    Management tool including Help Desk Incident, Change Management (CMDB)
•    Knowledge of, and experience with, Remedy version 8.0 or 8.1 preferred
•    Experience with doing Remedymigrations and upgrades preferred
•    5+ years of experience with development using BMC Remedy ITSM Suite and supporting modules
•    Experience with implementing medium scale Remedy ITSM solutions
•    Experience with Remedy Service Management Tool requirements gathering, system design, and configuration planning
•    Experience with performance metrics and reporting design and creation
•    Java
•    Visual Basic
•    Microsoft SharePoint current and future release
•    Microsoft Project Server current and future release
•    BMC Remedy ITSM modules (e.g., Incident, Change, Problem, Asset, Serena
•    Requirements Management, Knowledge Management, CMDB) in version 7.x.
•    MS Visual Studio, 2008, 2010, 2012 and future release
•    Microsoft.Net
•    Microsoft Operating Systems (Windows 7, XP,Windows Server 2003,2008,2012 and future workstation and server releases)
•    SQL Server current and future release
•    Oracle Data Base version Oracle 11.2.0.4
•    Business Intelligence and Reporting Tools 2.5.1
•    Crystal Reports Designer 11
•    Provides performance feedback to team members and resource managers
•    Maintains issue log; facilitates resolution of issues
•    Executes communication plans
•    Regularly reports status of project
•    Tracks and manages time against plan; develops testing strategy
•    Conducts project close-out activities
•    Prepares and participates in quality review checkpoints Obtains/secures and archives necessary approvals Creates an effective team environment
•    Builds strong relationships
•    Solves problems and issues
•    Communicates effectively at all levels of the organization.


Thanks and Regards...
Sam R
Technical Recruiter
Global Force USA
Global Force USA" 8323
Southwest Fwy 59,
Suite 730, Houston, TX-77074
Ph:  832-303-5705/ 832-532-7401(Naz)
Email: samr@globalforce-us.com

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