Monday, March 16, 2015

Position: CTI Project Lead

Hi,

Hope you are doing great.

Kindly let me know your comforts on the following position and please do share me with updated resume sunil@burgeonits.com

 

Position: CTI Project Lead

Location: El Segundo, CA

Duration: 6 months

 

Job Description:

·         The candidate is required to manage Enterprise Genesys CTI Solutions.

 

·         The role includes the consultant for Enterprise Genesys CTI solutions, managing and coordinating production support, contact center voice platform and integrated solutions such as Call Recording and adjuncts.

Scope of Services

·         Experience in Genesys CTI applications, IVR, CRM integration, ACD configurations and Reporting - Act as main point of Contact to provide end-users support for CTI applications and integrations, including IVR, CRM, ACD and reporting.

·         Knowledge/experience of Installation and Maintenance of Genesys CIM software, including CIM and eservice components.

·         Should be capable of providing troubleshooting and support of Tier 3 CTI issues.

·         Talent needs to have in-depth understanding of CTI in order to provide detailed reports to management on system status on all platforms.

·         Knowledge and Experience in Contact center software upgrades for products like Genesys, Cisco, Nice, etc.

·         Experience in CTI Load testing. (Assist with HP Load Runner Test script development for CRM/CTI interaction. Assist with Avaya ACD configurations and validation.

 

Thanks & Regards

                                

Sunil

Sr IT Recruiter

Burgeon IT Services LLC.

619 New York Avenue, Claymont, DE 19703

Phone No. : 302-371-9586 Ext 303, Fax : 302-355-1559

Email Id: sunil@burgeonits.com  Website: www.burgeonits.com 

 

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