Lead Call Center Technology

Hi Partners,

Kindly let me know if you have any consultant for the following requirements.

Please respond back with an updated resume and all inclusive rates to santosh@burgeonits.com

 

Position:  Lead Call Center Technology

Location:  Farmington Hills, MI

Duration:  6 months (Extendable)

 

JD

·         Profile is required to manage Aspect CCT applications.

·         Client is ready to consider the profile who don't have Aspect experience, but Contact Center Experience is must.

·         The role includes expertise in Aspect Call Center Technology solutions.

·         Must have Good Communication and Coordination skills to deal with different Vendors, Business and other internal Teams.

·         Should have experience to manage and support contact center voice platform, Call Quality Recording/Monitoring and Outbound Dialer application.

 

Scope of Services:-

·         Knowledge and Experience in Contact Center software upgrades for products Mainly with Aspect and other technology like Genesys, Cisco and Avaya.

·         Extensive Technical and administrative knowledge in Aspect products Specifically ACD, UIP, AQM and CallMiner

·         Lead installation/deployment effort with the vendor and document technical details (HLD, DDD, BRD and PAR documents)

·         Build and document Test Plan, Test Cases against requirements.

·         Good presentations skills, to support Client Manager for preparation of presentation deck.

·         Excellent communications skills written and verbal

·         Problem solving techniques

·         Effectively present technical information clearly and concisely

·         Documentation – Functional Specifications and Technical References.

                                                                                

Thanks & Regards

 

Santosh Kumar

Burgeon IT Services LLC.

619 New York Avenue, Claymont, DE 19703

Phone No. : 302-220-4724 Ext. 307 Cell: 302-330-7939 Fax : 302-355-1559

Email Id : santosh@burgeonits.com Website: www.burgeonits.com

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