Direct Client-Urgent Need :: Contact Center Profiles :: Farmington Hills, MI

Dear Vendor Partners,

 

Please send Resume to    ankit.kumar@idctechnologies.com

 

Please share quality profiles for below requirement. Make sure, you share relevant profiles post initial tech screening.

 

Role:  Lead Call Center Technology

 

Work Location :         Farmington Hills, MI      

Experience :                5-12 yrs.(not on higher side)

Start date :                   ASAP

Job Description:

 

Profile is required to manage Aspect CCT applications.

Client is ready to consider the profile who don't have Aspect experience, but Contact Center Experience is must.

 

The role includes expertise in Aspect Call Center Technology solutions.

Must have Good Communication and Coordination skills to deal with different Vendors, Business and other internal Teams.

Should have experience to manage and support contact center voice platform, Call Quality Recording/Monitoring and Outbound Dialer application.

 

Scope of Services:-

 

The talent's skill profile will include the following:

 

 

• Knowledge and Experience in Contact Center software upgrades for

products Mainly with Aspect and other technology like Genesys, Cisco and Avaya.

 

• Extensive Technical and administrative knowledge in Aspect

products Specifically ACD, UIP, AQM and CallMiner

 

•Lead installation/deployment effort with the vendor and document

technical details (HLD, DDD, BRD and PAR documents)

 

•Build and document Test Plan, Test Cases against requirements.

 

•Good presentations skills, to support Client Manager for

preparation of presentation deck.

 

• Excellent communications skills written and verbal

 

•Problem solving techniques

 

•Effectively present technical information clearly and concisely

 

•Documentation – Functional Specifications and Technical References.

 

 

Please use the attached vendor tracker for submitting the profiles.

 

Best Regards

Ankit kumar Sagwal

IDC Technologies Inc.

E-mail: ankit.kumar@idctechnologies.com

Phone: 408-457-9381 Ext. 4030

GTalk: ankit121.rgtalent

Ymgr: ankit_sagwal

 

 

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