Please let me know if you have any available resources to Kishore.kanithi@cybsearch.com
Salesforce Administrator
Location: Boca Raton, FL
Length: 6 months
Start: ASAP
Interview: phone / F2F
H1B are allowed--- But prefer GC, USC, EAD...
Salesforce.com Project Manager and Administrator
We are searching for an experienced Salesforce.com Administrator to be based in our Boca Raton, Florida location. This individual will be responsible for the planning, development and support for client Customer Relationship Management (CRM) system.
· Establish and implement processes and configure the system for use by sales and services users
· Ensure projects are delivered on time, within budget, adhere to high quality standards and meet defined expectations
· Assemble project plans and track progress, direct and monitor work efforts, identify system constraints, perform quality reviews and escalate functional, quality, timeline issues appropriately
· Interact with internal stakeholders and external vendors, and provide training and assistance to users as needed
· Partner with senior management of the business community to identify and prioritize opportunities for utilizing CRM to achieve the goals of the relevant business units
How You'll Contribute:
The core responsibility of this position is overseeing the operational aspects of our Salesforce.com system. This includes conducting various types of routine and one-time tasks, usually as part of a larger project or program. Tasks will draw on expertise in data stewardship, system enhancements, and technical problem resolution. This position is also responsible for researching, understanding, documenting and resolving business problems.
· Lead operational initiatives including system administration tasks as well as resolving difficult issues and escalating them when necessary, leading meetings and design reviews, monitor task due dates and milestones, and ensuring that all project stakeholders are informed of project status, issues, etc. in a timely manner
· Monitor inbound support requests, assigning and completing tasks as needed; track and report on overall status of cases in queue, and identify ways to streamline and automate common user support scenarios; provide post implementation support for complex projects and/or functions that have been developed or enhanced to ensure that they are working effectively and efficiently and that customers' needs are addressed in a timely manner
· Interface with client personnel on complex requests, developing and understanding the internal customer's needs, defining business problems and devising solutions to system or process-related problems and issues, using in-depth knowledge of systems to develop detailed specifications to resolve those business issues and problems
· Propose and help develop new and improved processes for Sales Automation in order to achieve a "360 degree view of customers"
Required Skills:
· Bachelor's degree from an accredited University/College in Information Technology, Management Information Systems, Computer Science, or related degree
· 3-5 years of experience in Salesforce.com administration with 5-7 years of relevant work experience
· Certified Salesforce.com System Administrator (ADM201) required; certified Advanced Administrator (ADM211) and/or Developer (DEV401) certification is a plus
· High knowledge of all areas of business operations and Customer Relationship Management; must be a critical thinker and have a strong business analysis/project management background, as well as possess excellent communication and organizational skills
Kishore Kumar
Sr. Recruiter
Cybersearch, Ltd
Direct: 832 510 8464
Fax: 847-357-0219
YIM: kumarreks@yahoo.in
Galk: kumarreks3@gmail.com
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