Immediate Closure :Support Desk Specialist at Torrance, CA, United States

Hello All,  Please go through the below job description and let me know your interest.. " Reply me at govind.itscient@gmail.com

Position       Support Desk Specialist

 LOCATION   Torrance, CA, United States

Contract       6 + MonthPosition 

Responsibilities

·  Diagnose and resolve basic problems in the area of hardware, applications and operating systems

·  Assists callers with connectivity problems in a network environment

·  Takes necessary steps to resolve problems and prevent them from recurring

·  Escalates problems to next level of support as directed by client

·  Answer and attempt to resolve service requests related to supported applications, networks and hardware

·  Respond to problems that come to Technical Support for the client's user community

·  Works with internal staff to resolve problems, and ensure detailed explanations of user problems and call resolutions are entered into the tracking system,

·  Follow up with customer to ensure problems are resolved satisfactorily Informs peers/managers of trends, significant problems and delays, customers informed of global problems or scheduled downtime, and customers updated on status of reported problems or projects

Daily Tasks Performed

·  The CCSC Analyst provides support for basic incident resolution and requests reported to the help desk.

·  Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components.

·  The CCSC Analyst is responsible for collecting information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed.

·  Problems beyond the scope of their ability or responsibility are resolved by engaging in a timely manner other service resources from facilities, division or corporate groups.

Musts

·  Degree in Information Systems, or related field, or equivalent work experience

Business Experience

·  2 to 3 years help desk experience

·  2 years computer related work experience

·  Able to work shifts in 24X7 call environment

Wants

·  Excellent Customer Service

·  Excellent Verbal and Written communications

·  ITIL V3 awareness

·  Team Player

·  Dependable

·  Strong knowledge in a variety of PC software programs, remote tools

·  Strong knowledge of Security Administration procedures

·  Strong knowledge of application, connectivity, hardware, peripheral including printers and scanners, network monitoring tools, and TCP/IP protocol

·  Incident 8 Ticket Management using Remedy, ServiceNow or similar tool (2 yrs exp minimum) Experience contributing to Knowledge Base

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I Technical Recruiter

IT–SCIENT LLC, Fremont, CA, USA  Email: govind.itscient@gmail.com | 510-972-5265| Fax: 877-701-4872 |web: www.itscient.com |

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