| Roles & Responsibilities | Technical SAP Competency
• At least 1 E2E Implementations and experience in handling Production Support
• Design and deliver SAP technology components to support SAP application and business requirements - Support back-end of SAP R/3, SAP Netweaver, APO, HR, PI, GRC, and Solution Manager.
- Support bolt-on interfaces, RFC interfaces, and third party package interfacing to SAP
- Work with SAP and hardware/software vendors to identify and resolve issues in a timely manner
- Provided on-call support and problem resolution for production systems on a rotating basis
- Responsible for maintaining disaster recovery and high availability environments for SAP and SAP bolt-on applications
- Manage and configure SAP printers and troubleshot technical issues
- Managed ALE and RFC communications
- Perform kernel upgrades, apply SAP support packages as needed
- Perform Enhancement Package Upgrades
• Perform systems administration on SAP development, test, and production systems
• Support internal and external audits of the SAP application
• Perform system performance tuning of the production system and dev/test systems
• Provide troubleshooting and support for ABAP and java systems - Participate in the design, build and support of new and existing interfaces to SAP
- Perform migrations of transports between SAP systems using SAP native tools and Basis Technologies Transport Express Utility
- Perform application/DB refreshes of SAP development and test systems
Support for Interface Systems - Support Related SAP Systems, Interfacing Systems, and Bolt-on solutions to SAP
- Administration of Ixos archiving solution and archiving/retrieval of archive objects
• Manage the SAP Graphical User interface, build update packages, troubleshoot issues
• Manage day-to-day operations with SAP Solution Manager
• Support data migrations and transports using Basis Technologies Transport Express utility
• Support the Tax Factory bolt-on application and application of Tax update bulletins (TUB's)
• Support the SAP Nota Fiscal environment and interfacing with external regulatory agencies
• Support SAP Process integration environment and XI environment
• Support SAP LiveCache systems for APO
DB2 Database Support
• Install and patch database installations to support SAP requirements
• Research and resolve IBM DB2 software and database issues
• Monitor systems and proactively respond to issues
• Work with business partners to schedule maintenance and communicate incidents
• Independently troubleshoot problem tickets and work with vendors to rectify issues
• Database software patching and day-to-day management
• Perform off hours on call support on a rotating basis
• Support the capturing and reporting of data access metrics
• Monitor database utilization and database space consumption trends - Manage increasing capacity of database data files
- Develop and support data cleanup, monitoring, archiving procedures
- Support and refresh test environments to support business support needs
DB2 Database Support - Assist with data backup and recovery using DB2 native tools and data domain Boost technology
- Provide assistance with disaster recovery planning and testing
- Support the build/recovery of systems during the annual Disaster Recovery (DR) test
- Assist with documenting and maintaining the standard operating procedures for DR
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