Urgent requirement of Network Voice Architect at Mc Lean, VA

Hi,                   

A Systems LLC is looking for Network Voice Architect at  Mc Lean, VA

Please share your updated resume to Amit at amit@asystemsllc.com  OR feel free to contact me at 404-462-0967

Job Discription

Key Responsibilities

·          Experience Cisco Unified Communications as a Service (UCaaS). 

·          Experience in consolidating  of long-distance voice transport services and the introduction of session initiation protocol (SIP) trunking

·          Provide tools and expertise to support the analysis of call detail reporting (CDR) and the application of telecommunications expense management (TEM) services.

·          Failover and Disaster Recovery: hosted telephony solution provides an active-active failover for both UCaaS and Contact Center as a Service (CCaaS).  

·          Disaster recovery of UCaaS and CCaaS automatic and instantaneous. 

·          WAN to synchronize data between active-active sites. 

·          Experience in configuring SIP trunking service active-active failover for trunking services in coordination with UCaaS/CCaaS.

·          Able to provide emergency broadcast services to onsite telephony equipment uses Singlewire. 

·          Experience managing Jabber mobility

·          Voice Transport —will consolidate the transport to provide with long distance (domestic and international) and toll free service. 

·          Provide consolidated voice network backbone with TDM and SIP trunks .

·          SIP trunking integrates with MPLS to deliver voice services as an application over a consolidated IP network.

·          Manage trader voice environment to maintain a stable and refreshed uniform platform. 

·          Manage  dynamic security, monitoring and compliance tools and applications.

·          Provide House trader voice management with viable and regulatory-compliant business continuity plans complemented by robust disaster recovery solutions.

·          Integrate and facilitate compliance with the myriad of national regulations.

·          Provide voicemail solution and able to forward a copy of all voicemails as they are recorded to SMTP mailboxes (only 1 mailbox can be active at a time). 

·          Experience in integrating Voicemail with user MS Exchange accounts for systems that provides appropriate access rights to UCaaS/CCaaS.

·          Call Recording

·          Migrating the trader voice back office Nortel system with Cisco based UCaaS.

·          Experience in managing Nice NTR system

·          Provide Voice recording services for trader voice as dictated by business or legal requirements.

·          Experience in managing Trader voice recording equipment and systems.

·          Experience in Monitor and record calls on a "handset" basis, which capture conversations irrespective of which line the trader is speaking on.

·          Supporting and Monitor and record calls on a "line" basis, which captures all conversations on pre-determined lines.

·          Support both on- and off-trading floor, as applicable.

·          Support retention periods of varying lengths based on business and regulatory requirements.

·          Provide Support a back-up retention system.

·          Support on-demand playback requests from authorized users in accordance with the Service Levels.

·          Enabling contact center capabilities in Cisco HCS.  CCaaS supports advanced call routing, IVR.

Primary Responsibilities

·          Collaborate with systems engineers/architects and external partners for upgrades to operating systems, hardware and contact center applications.

·          Management of support escalations and advanced troubleshooting with Cisco or partner level TAC, carrier and/or application vendor.

·          ICM configuration for inbound call routing as well as outbound with Acqueon LCM campaign management.

·          Programming with an understanding of the business reporting requirements and providing support to operations to understand or interpret reporting metrics and service levels.

·          Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues.

·          Assist with the installation and troubleshooting of telecom systems.

·          Ability to recommend and implement software updates to Cisco UCCE, CVP/IPIVR, CUCM, CTIOS, Unity and Unity Connection, QA and IEX WFM.

·          Full understanding of PCI requirements to ensure QA solution is meeting compliance and issues are resolved within established SLA.

·          Identify/recommend infrastructure upgrades and improvements based upon industry best practices and the Cisco Lifecycle Services Approach.

·          Assist with troubleshooting of routers, switches, gateways, DNS servers and DHCP servers where it might impact voice and video.

·          Assist with configuration, management and monitoring of voice and data devices.

·          Troubleshooting complex types of call routing issues requiring knowledge of enhanced carrier routing, UCM functionality, ICM, IPIVR and CVP expertise.

·          Ownership to ensure documentation is up to date to reflect redundancy and business rules applied to call routing and infrastructure from both a component and application perspective.

·          IVR Recordings Management

·          Agent, Skill Group, Call Type, Device Management

·          Familiarity and exposure to RCD/TCD/Call Trace/Log Analysis.

·          Ensure that the performance and availability of the data and/or voice infrastructure is maintained to the highest standards so that maximum productivity is achieved.

·          Conduct testing and development disaster recovery plans to detect faults, minimize malfunctions and backup systems.

·          Participate in 24/7 support and on-call rotation, including incident management duties.

·          Performs timely review and planning of maintenance and upgrades for existing Infrastructures (hardware and software).

Certification requirement

·          CCNA(Voice)

·          CCNP (Voice)

·          Cisco Voice and Unified and Communications Administration

·          Cisco Voice Communications Voice over IPand QoS

·          Cisco Unified Communications Manager,

Thanks &  Regards,

Amit

A Systems LLC
11175 Cicero Drive, Suite 100 Alpharetta, GA 30022
Direct: 404-462-0967 |  Email:amit@asystemsllc.com 

 

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