Urgent position for Senior Cisco VoIP/Voice Engineer in Plano, TX

Please reply to t.kumar@pyramidci.com only.

 

Hi,

 

My name is Kumar and I am a Sr. Recruiter with Pyramid Consulting Inc. I have the below open job opportunity with my direct client. Please send me the available profiles for the below mentioned position

 

Job Title: Senior Cisco VoIP/Voice Engineer

Location: Plano, TX

Duration: 12+ Months

 

Job Description:

Design, implement, and configure Cisco ICM, UCCM, and CCVP contact center solutions.

Second and third level support service delivery managers and operations support vendor to ensure concerted effort is being placed on root cause analysis for Telecom outages.

Recommend to service delivery managers and operations support vendor improvements in hardware or software needed to maintain reliable Telecom systems.

Sizing and Capacity of Cisco UCCE elements: ICM, CCVP, CUCM

Coordinate, test, and implement applications and technology through projects and initiatives.

Identify applications and systems that require updates and coordinate the implementation with the business owner.

Analyze issues and performance problems that impact the ability to conduct business Break/Fix Support.

Troubleshooting connectivity issues of Windows servers to ensure proper functionality and having operational support responsibilities for the call recording systems.

 

Basic Qualifications:  

Experience with the Cisco Unified Contact Center System including knowledge of the Central Controller Configuration, ACD and VRU Peripheral Gateway configuration and support, Cisco Call Manager, Configuration Manager, Script Editor, CTI OS.

At least 3 years of experience installing/designing:

CISCO Intelligent Contact Management

Cisco Unified Contact Center System

CUCM

CCVP

Cisco VXML Gateways

TCL scripts

  

 

Thanks & Regards

 

Tripurari Kumar

Pyramid Consulting, Inc.

Sr. Executive- Recruitment

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O: (804)212 0482; E-Mail: t.kumar@pyramidci.com; Web: www.pyramidci.com

LinkedIn: http://www.linkedin.com/in/tripurarikumar

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