Title : Production support lead
Location : Philadelphia,PA
Need only local or Near by candidates
Client is seeking an experienced Production Lead to support a large healthcare client. The position requires the ability to work independently and handle end to end responsibilities for the applications in scope. This is a lead role and will be the point of contact for all technologies applications. We are looking for someone with a proven record in successful delivery.
Summary:
Within the Group Insurance Claims application suite, manage the day-to-day activities of the downstream work stream. Troubleshoot application production issues. Respond to critical application outages or issues. Drive to root cause and resolution. Provide on-call support for after hours batch processes. Partner with Delivery Management team to ensure a smooth transition from enhancement and project teams to production support team. Ensure that service level agreements are met. Point of contact with client regarding day-to-day activities. Interact with vendors and business partners. Manage and facilitate the prioritization of production break fix items and baseline activities within the downstream work stream. Communicate the status of all production problems and upcoming maintenance and release activities to business partners, stakeholders and upper management.
• 3+ years lead experience managing a small team across different time zones/countries
• 7+ years experience working with mid-range platform; DataStage, ETL, PL SQL, Oracle
• Experience with batch scheduling tool such as ESP
• Experience working in an onsite/nearshore/offshore support model
• Prior experience using application performance and monitoring tools such as Ignite and Team Quest
• Strong analysis skills
• Excellent problem solving skills
• Ability to prioritize and manage work across the team
• Experience with production support
• Strong interpersonal and communications skills
• Works well with a team
• Able to work independently
• Customer focused
• Works well in a high-pressure, fast-paced environment
Thanks & Regards
Avani
Param Consulting Services Inc.
Tel: 732-404-0411/0466 Ext. 5561
Fax: 732-404-0422
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