Urgent Position:Voice Support Admin/Engineer at Houston, TX need resume - vikas.dwivedi@vegazva.com

Hi

Please review the below requirement thoroughly it. If interested, please reply with matching resumes

Position : Voice Support Admin/Engineer
Location : Houston, TX
Duration : 6+ months
Job description :

·         Act as Subject Matter Expert (SME) for customer to address any concerns, queries and resolving the issues on Telecom and voice network domains

·         Ensure the assigned deliverables are met with the committed SLA's for Telecom and Voice Network

·         Ensure the escalated technical issues or concerns resolved with in defined SLA timeframe.

·         Contribute to develop and manage the policies, procedures and best practices for delivering service

·         Monitors trouble ticket trends and other information relevant to resolving the issue

·         Generate Reports as per Client & Customer requirements

·         Perform problem management, root cause analysis and record solutions in the knowledge base.

·         Asset tracking and management of all Wireless Telecom devices using TMI system

·          Monitoring budgets for Voice , Data and Internet infrastructure

·          Monthly vendor bill payment processing and management

·         Conduct internal audits to check the compliance of the team.

·         Telecom experience and extensive knowledge of Service provider and voice technologies (Nortel, Avaya PBX, Cisco Call Manager, IP Telephony) and Conferencing solutions (Cisco VOIP, Polycom, Avaya and )

·         Knowledge & Experience in QOS & SIP

·         Knowledge on WAN technologies like MPLS and Data / Voice integrations

a.       Knowledge and experience with inter-network routing architectures, and the underlying network security technologies

Secondary Skills

b.      ITIL process awareness and knowledge of process flows & definitions

c.       Skills on Template creation , presentation and documentation

d.      Skills on Network management tools implementation

e.      knowledge on Project management for assisting all Infrastructure Projects

Must be

1.       CCNA + 4 Years Networking Experience AND/ OR

2.       Cisco IPT Certified AND/ OR

·         Avaya Certified Hands on experience on Telecom (ISP, ISDN, PRI) solutions  and Voice Networking Technology and Products (Avaya ,Nortel ,PBX, Cisco IP Telephony solution)

·         Experience in audio, video conferencing (Cisco, Polycom)

·         Management tools – Cisco Works, Concord, Solar Winds, Cisco Unified Communication operation manager

Must to know

·         Voice Network Management (Nortel,Avaya PBX, Cisco VOIP)

·         Audio Video Conferencing solution (Cisco, Polycom)

 

 

Thanks and Regards:

Vikas

Tel no : 630-281-2396 / 630-281-2478 ( Ext 964 )

vikas.dwivedi@vegazva.com

Add me at GT: vikas.itreq

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