* 5+ years of experience setting up Post Production Support organizations.
* Specialize in Incident Management best practices.
* Public Sector experience a must.
* Ability to work corroboratively with multiple stakeholders.
* SRM/FI/HCM experience.
* Post Go-live Support experience
- Experience developing internal support processes
- Trouble shooting, testing and change management related
- Incident mgmt & reporting
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