Urgent Req :: Genesys IVR Consultant @ CA

Role: Genesys IVR

Work Location: Sunnyvale, CA

Duration : 6+ Months

 

 

Required Skills:

 

- Intensive experience in designing and developing IVR solutions using IVR technologies such as Genesys and call center applications specifically CTI, IVR, call routing and integration with PBX like Avaya / Cisco

 

- Strong experience in Genesys framework, Genesys Voice Portal (GVP), Genesys SIP Server, Genesys Administrator

 

• Strong experience in log reading and analysis of Genesys components

 

• Strong experience in Genesys CTI product suite (CIM Framework, GVP, Routing)

 

• Strong experience in delivering projects using Genesys GVP components of version 7.x, 8.x (GQA, VCS, RM, MCP, IVR T Server, CTI Connector etc.)

 

• Must have Call Center experience and understand overall Call Center concepts

 

• Exposure to Call Routing/Strategy Capabilities, CTI, and T-Server operations

 

• Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Objecto Ex

               

 

Thanks & Regards

Tirth Patel

Technical Resource Specialist
SysMind LLC
Desk: 609-897-9670 *2181

Email: tpatel@sysmind.com

In case I am not available please call Anoop: 609-297-0796

 

P Help! Preserve trees. Please don't print this e-mail unless you really need to.

 

 

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