Hope you are doing Good..!
I have an urgent opening on Cisco Voice/Video Engineer Position with my client. Please send me the resumes with full name, contact details, Salary, and availability date.
Requirement details:
Title : Cisco Voice/Video Engineer
Location : Burbank, CA
Duration : 6 Months
Rate : Market
Technical Skills & Knowledge:
Primary Skills: Voice/Video Support consultant, Cisco Unified Communication Manager, Cisco Unity Voicemail, Cisco Call Manager express and IPCC.
Responsibilities:
§ Maintain and update voice network inventory
§ Provide a single point of contact for the reporting and tracking of Voice network Problems
§ Receive all calls from service desk on Voice network issues for the site
§ Record, track, manage and close (i.e. document resolution) all Telephony Problems received from the Service Desk.
§ Maintain current status on all open Telephony Problems.
§ Re-route misdirected calls in accordance with Celestica guidelines and the Procedures Manual.
§ Interact consistently with the Service Desk staff in a professional, efficient and service-oriented manner.
Level 2
§ Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.
§ Have worked on Cisco Unified communication products like Cisco Unified Communication Manager, Cisco Unity Voicemail, Cisco Call Manager express and IPCC.
§ Have clear understanding on VOIP protocols like SIP, PRI, H.323 and MGCP
§ Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.
§ Maintain and update voice network diagrams and vendor information for voice network devices
§ Have very good troubleshooting and analytical skills.
§ Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
§ Report on Telephony Problems within established time frames.
§ Perform root cause analysis in accordance with the Procedures Manual.
§ Participate in root cause analysis if needed.
§ Produce root cause analysis report.
§ Perform Telephony Problem trend analysis.
§ Prepare, produce, review and provide a trend analysis report.
§ Review trend analysis report.
§ Propose recommendations to improve the support process.
§ Plan and test voice network software upgrades
§ Plan and test disaster recovery and backup plans.
Experience with multi-point videoconferencing calls
Thanks & Regards
Srikanth Lingala
Ph: 630-839-9409
Fax: (630) 206-2397
Agile Enterprise Solutions Inc || "Ensuring Client's Success"||
srikanth_lingala@aesinc.us.com
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