Urgent Opening - Telephony/IVR Business Analyst - Charlotte, NC / ST Louis, MO

Job Title: Telephony/IVR Business Analyst
Location: Charlotte, NC or ST Louis, MO
Duration: 6 Months (Potential to extend)

 

Description:

·         8-10 years of business analysis and business process engineering experience predominantly in telecom space

·         Strong domain knowledge of IVR & Telephony business.

·         Experience in IVR voice applications using Avaya Aura Orchestration Designer, Avaya Dialog Designer, VXML and GRXML

·         Experience in creating business case, project charter, project plan (using Microsoft Project), change control procedure, Use Cases,  RACI model,  Risk Analysis,  Documentation sites (Confluence/SharePoint), process flows and transition plan

·         Expertise in writing comprehensive BRD.

·         Ability to analyze and convert Business requirements into FSD (functional specification document)

·         Ability to analyze and convert FSD into TDD (Technical Design Document) or DDD (Detailed Design Document.

·         Excellent verbal, written, presentation & interpersonal communication skills

 

 

 

Thanks Regards

Sumit Gulati

Pyramid IT Consulting Pvt Ltd

 

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O: 770-255-7730  E: Sumit.Gulati@pyramidci.com   Web: www.pyramidci.com

 

 

TECHNOLOGY STRENGTH YOU CAN BUILD ON

 

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