Fwd: NEED Business Analyst(MUST HAVE EXP WITH TRAX OR MROTRAX)

Hi,

Hope you are doing great.

Please find the requirement below and send me matched resumes to  rajesh@spgamerica.com  (OR) 732-343-7688 x 3049 .

must have 3+ years of recent experience with TRAX/MROTRAX

POSITION: TRAX Business Analyst

LOCATION: White Plains, NY

DURATION:6 months +

 

MUST HAVE EXP WITH TRAX OR MROTRAX

 

Skills:

·         Provide coordination among the Trax support team to efficiently support the systems end users

·         Coordinates and oversee the installation and testing of IT related software patches and upgrades

·         Manage support related communications with Trax including TRAXs weblog system Gather and analyze new functionality requests from users on a regular basis

·         Facilitate any technical scripts provided by Trax.  Coordinate testing and work with IT organization promote to production via change control process.        

·         Liaison to Delivery team to ensure requests are documented, conform with the SDLC and governance processes, and delivered         Administer the change request queue and related tickets        

·         Investigate, analyze and resolve Tier II application issues and act as liaison for Tier III         

·         Correctly route and escalate decisions and questions to the appropriate owner       

·         Contribute to process and efficiency improvements       

·         Adhere to all IT department processes, standards and procedures

·         Ensure compliance with the established systems change control procedures including the proper documentation for all projects and change requests.

·         Ensure full compliance with department procedures, methodologies, and service level agreements  Qualifications:  Bachelors degree in Computer Science or a related field or equivalent work experience

·         Minimum one year in a customer service environment with 2nd Tier support experience Trax experience preferred

·         Proficiency in Excel functions, pivot tables, macros

·         Strong analytical skills. highly organized and methodical with attention to detail

·         Flexible, able to change priorities quickly and handle multiple tasks effectively

·         Ability to establish rapport and hold people accountable to tasks Excellent documentation and written communication skills

·         Self motivated with the ability to work independently and in a team environment

 

Thanks for your Time and Support

Rajesh | Technical Recruiter

Software Programming Group

15 Corporate Place South, Suite #421, Piscataway, NJ - 08854

Tel: 732-343-7688 x 3049  || Fax: 732-343-7689

Email: |rajesh@spgamerica.com | URL : www.spgamerica.com

Hangout:bvrajeshgowd

IT Services ||  Consulting

USA || INDIA

--
You received this message because you are subscribed to the Google Groups "US Jobs: Requirements, Clients and Consultants" group.
To unsubscribe from this group and stop receiving emails from it, send an email to recruiters-r-us+unsubscribe@googlegroups.com.
To post to this group, send email to recruiters-r-us@googlegroups.com.
Visit this group at https://groups.google.com/group/recruiters-r-us.
For more options, visit https://groups.google.com/d/optout.