IT Systems Support Analyst || EDEN PRAIRIE, MN ||

Hi

Please share me a profile at  agam.kumar@contech-it.com

Please Read the JD and Send me Resume Dont send without looking in to the Job Description

 

Title: IT Systems Support Analyst
 Location:: EDEN PRAIRIE, MN
Position type: Contract

Client: UHG

 

Job Description:

What are the top 5-10 responsibilities for this position? (Please be detailed as to what the candidate is expected to do or complete on a daily basis)

• Database/SQL analysis, writing data base scripts to do data corrections , custom Java development
• Work on planning and execution of change, problem, incidents, and service requests.
• Provide fixes for application errors reported
• Escalate unresolved issues to proper personnel
• Analyze and drive root cause analysis
• Maintain technical support documentation
• Perform implementation, maintenance, remediation, and troubleshooting services for applications.
• Meet contract SLAs for problems & incidents.

What software tools/skills are needed to perform these daily responsibilities?

• 6+ Years of IT experience,
• Strong Database experience,
• Oracle,
• SQL - expert level
• Java/J2ee,
• ITIL,
• JIRA,
• Monitoring tools,
• Unix

What skills/attributes are a must have?

• Database/SQL analysis
• Excellent problem solving and analytical skills
• Ability to troubleshoot complex issues
• Excellent written and verbal communication skills
• Good organization and communication skills. Strong aptitude for attention to details.
• Exposure to ITIL framework, industry delivery and support standards and processes, knowledge management systems, and ITSM tools

Where is the work to be performed? (Please list preferred Health Care Company facility, if other please specify i.e. remote work, rural, etc.)
Eden Prairie, MN with some travel to MA.
What are the work hours? (ex. 9am-5pm, day/night shifts, rotating shifts, etc)
9am-5pm and after hour support for urgent issues
What type of interview process is preferred? (Face to face, phone, Skype, or a combination of the three)

 

What Project/Projects will the candidate be working on while on assignment? MA HIX - RRV

Is this person a sole contributor or part of a team? Part of a team
If so, please describe the team? (Name of team, size of team, etc.)
MA HIX M&O; 35

 Agam Kumar

_________________________________________________________
Contech Systems, Inc. • 1480 U.S. Highway 9 North, Suite 206 • Woodbridge, NJ 07095
D. 571-222-2951

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