Hi,
Hope you are doing well.
Please find the detailed job description, and it will be really appreciate if you can share me updated resume and best number to reach.
Please find the requirement below and share matching resume to Rahul.kushwaha@nityo.com
Job Title : Network Engineer - Fax Solution (Kofax - Rightfax ) Analyst
Duration of assignment (in Months) : 12 MONTHS
Work Location : Bloomington, IL
Relevant Experience : (in Yrs) 6-8 Relevant Exp & 8-10 Exp
Technical/Functional Skills : Provide 3rd Level service support and maintenance for Fax solutions (Kofax / Rightfax software) and faxing services infrastructure.
Technical Skills/Experience view:
• Fax server technology experience desired
• Telephony/Network environment knowledge; Understanding of TCP/IP; Telecommunications
• Windows Operating System/Windows Server 2008/Windows server administration experience
• Server Virtualization experience
Nice to have level skills
• Experience with HP Service Manager
Roles & Responsibilities
• Handle daily support responsibilities in accordance with Service Management
• Provide daily monitoring of the Fax server environment
• Address service management incident/problem/change/etc. tickets
• Serve as Service Coordinator for the fax server environments
• Engage with Business Partners to manage and resolve issues
• Take ownership of critical faxing issues and ensure that the issue is driven to resolution (e.g. facilitate analysis and assessment proceedings, and provide options and recommendations on final resolution)
• Communicate issues to key stakeholders, business partners, and leadership.
• Facilitate and manage continuous improvement proceedings of internal 3rd level support processes; enable provision of data and reporting to support recommended actions.
Analyze, assess, and implement enhancements in service artifacts (e.g. Knowledge Items, job aids) to enhance service provision and service management.
Key words to search in resume : KOFAX , RIGHTFAX
|
Nityo Infotech Corp. Suite 1285 Plainsboro, NJ 08536 |
Regards
Rahul Kushwaha Fax : 609 799 5746 Rahul.kushwaha@nityo.com |
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