Urgent Requirement::Network Voice Admin::Tacoma, WA

Reply me at ashokc@sysmind.com

Hi All,

Hope you are doing great..!!

We have an urgent requirement with our client based at Tacoma, WA. Please review the requirement and if interested share the updated resume along with Contact details asap.

Position:: Network Voice Admin

Location:: Tacoma, WA

Duration:: Long Term

Client:: Wipro

Below Job Description::

Job Descriptions - Voice Admin

Required Candidate Profile (Job Requirements/Descriptions) 

Skills: Primary Skills 

a. Expert knowledge on Avaya IPT voice infrastructure Networking and inter related components 

b. Knowledge and experience on voice mail, blackberry, aspect and Avaya contact center systems infrastructure setup implementation and management 

c. Design and architecting skills - Efficient designing and planning of new technologies and driving the implementation. 

d. Expertise in Avaya PBX systems and associated voice mail services 

e. Good Knowledge of Nortel and legacy PBX would be added advantage f. Expertise on Contact center Call routing , IVR and voice Performance management. 

g. Good knowledge on ITIL processes, process flows & definitions 

h. Experience in managing international customers and large resource base in onshore and offshore 

i. Good problem analysis, Negotiation, Communication and presentation skills 

Secondary Skills 

a. Escalations and Vendor management handling skills 

b. Skills on Template creation , presentation and documentation 

c. Skills on Network management tools implementation 

d. knowledge on Project management for assisting all Infrastructure 

Projects Certifications: Must be

 1. Nortel /Avaya certification would be added advantage 

2. ITIL Foundation Certified 

Secondary 

1. CCVP Certification

Technical Skills Required

* Hands on experience on Voice technology products.(Avaya) * Contact center support * Conferencing support * Avaya IP Telephony * Voice management tools * Telecom expense management

Regards,

Ashok Singh

609-897-9670 EXT 2169

ashokc@sysmind.com

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