Hi
Hope you are doing great!!
USG direct client is looking Salesforce Service Cloud Admin/Developer at Chicago IL
Please share your updated resume to Yatin at yatin.k@usgrpinc.com OR feel free to contact me at 614 588 8481
Job Description
Role Salesforce Service Cloud Admin/Developer,
Location: Chicago IL
Duration: 6 months plus extensions
Interview: Phone, Skype - FACE to FACE ideal (would be paid by client)
The Role:
We are looking for a highly versatile, motivated and collaborative Salesforce.com advanced admin with custom code experience. The successful candidate must possess extensive, hands-on experience in Salesforce.com that includes strong implementation experience with Service Cloud. The candidate must be a self-starter who takes the initiative to define solution approaches for identified areas of process and system improvements, achievable by leveraging and/or extending upon Salesforce.com capabilities. The types of projects you will be engaged in include: feature enhancements to enable key business processes, monthly production support releases, and other initiatives to help better enable and support existing business processes leveraging the capabilities of Salesforce.com. This position is based in our Chicago office.
Responsibilities:
+ Lead/assist with user requirement sessions and document user requirements to address changing business needs
+ Design, document, build, test, and deploy enhancements to Salesforce.com, including data mapping, object modeling, security roles, custom fields, workflows, page layout design, validation logic, reports and complex dashboards
+ Maintain a holistic view of all business processes and users in the system to understand the cross-functional impacts with regard to configuration, process, workflow, and reporting
+ Participate in the change management/training strategy, content development, and delivery of training
+ Review release notes and provide recommendations to improve the current Salesforce org
+ Fulfill roles in multiple, concurrent projects, as needed
Qualifications:
+ 7+ years of successful IT experience and at minimum 3 years extensive experience in implementing and supporting Salesforce.com environments
+ Must be Salesforce Service Cloud certified
+ Proven implementation experience on Service Cloud with specific experience on Service Console, Email to Case, CTI, Live Agent, Entitlements, and Assets
+ Thorough understanding on Knowledge Management and Communities is strongly preferred
+ Ability to build proof of concepts and prototypes as part of conference room pilots
+ Keen attention to detail and proven ability to work creatively and analytically in a problem-solving environment
+ Energy and desire to thrive in a fast-paced organization
+ Excellent communication (written and oral) and presentation skills
+ A bachelor's degree in computer science, computer engineering, or a related field
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