Location: Farmington Hills, MI

Hi,

Hope you are doing great.

Kindly let me know your comforts on the following position and please do share me with updated resume sunil@burgeonits.com

 

Position: Lead-Contact Center

Location: Farmington Hills, MI      

Duration: 6 months

Experience : 5-12 yrs

Role:  Lead Call Center Technology

 

Job Description:

·         Profile is required to manage Aspect CCT applications.

·         Client is ready to consider the profile who don't have Aspect experience, but Contact Center Experience is must.

·         The role includes expertise in Aspect Call Center Technology solutions.

·         Must have Good Communication and Coordination skills to deal with different Vendors, Business and other internal Teams.

·         Should have experience to manage and support contact center voice platform, Call Quality Recording/Monitoring and Outbound Dialer application.

Scope of Services:-

·         The talent's skill profile will include the following:

·         Knowledge and Experience in Contact Center software upgrades for products Mainly with Aspect and other technology like Genesys, Cisco and Avaya.

·         Extensive Technical and administrative knowledge in Aspect products Specifically ACD, UIP, AQM and CallMiner

·         Lead installation/deployment effort with the vendor and document technical details (HLD, DDD, BRD and PAR documents)

·         Build and document Test Plan, Test Cases against requirements.

·         Good presentations skills, to support Client Manager for preparation of presentation deck.

·         Excellent communications skills written and verbal

·         Problem solving techniques

·         Effectively present technical information clearly and concisely

·         Documentation – Functional Specifications and Technical References.

 

Thanks & Regards

                                

Sunil

Sr IT Recruiter

Burgeon IT Services LLC.

619 New York Avenue, Claymont, DE 19703

Phone No. : 302-371-9586 Ext 303, Fax : 302-355-1559

Email Id: sunil@burgeonits.com  Website: www.burgeonits.com 

 

NOTE: We respect your Online Privacy. This is not an unsolicited mail. If you are not interested in receiving our E-mails then please reply with a "REMOVE" in the subject line and mention all the E-mail addresses to be removed with any E-mail addresses which might be diverting the E-mails to you. We apologize for any unintended inconvenience.

--
You received this message because you are subscribed to the Google Groups "US Jobs: Requirements, Clients and Consultants" group.
To unsubscribe from this group and stop receiving emails from it, send an email to recruiters-r-us+unsubscribe@googlegroups.com.
To post to this group, send email to recruiters-r-us@googlegroups.com.
Visit this group at http://groups.google.com/group/recruiters-r-us.
For more options, visit https://groups.google.com/d/optout.