Urgently required: Genesys IVR Consultant

Hi Partners,

Kindly let me know if you have any consultant for the following requirements.

 

Please respond back with an updated resume and all inclusive rates to recruiter@burgeonits.com

 

Position: Genesys IVR Consultant

Location: El Segundo, CA

Duration: 6+ months

 

The role includes the consultant for Enterprise Genesys CTI solutions, managing and coordinating production support, contact center voice platform and integrated solutions such as Call Recording and adjuncts.

 

Scope of Services

The talent's skill profile will include the following:

Experience in Genesys CTI applications, IVR, CRM integration, ACD configurations and Reporting - Act as main point of Contact to provide end-users support for CTI applications and integrations, including IVR, CRM, ACD and reporting.

Knowledge/experience of Installation and Maintenance of Genesys CIM software, including CIM and eservice components.

Should be capable of providing troubleshooting and support of Tier 3 CTI issues.

Talent needs to have in-depth understanding of CTI in order to provide detailed reports to management on system status on all platforms.

Knowledge and Experience in Contact center software upgrades for products like Genesys, Cisco, Nice, etc.

Experience in CTI Load testing. (Assist with HP Load Runner Test script development for CRM/CTI interaction. Assist with Avaya ACD configurations and validation.

Documentation – Functional Specifications and Technical References.

 

Thanks & Regards

 

Raja
Burgeon IT Services LLC.
619 New York Avenue, Claymont, DE 19703
Phone No. : 302-338-9683 EXT 301 302-220-4724, Fax : 302-355-1559
Email Id : recruiter@burgeonits.com Website: www.burgeonits.com

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