Hope you are doing great.
We have very urgent opening for the following positions and can setup interview immediately. If you have any suitable profile please send the resume in word format to ryan.francis@itbtalent.com, you can also reach me at 609-423-4877.
Job Title : Avaya Call Center Administration
Location : Tampa, FL
Duration : 6+months
Required Skills:-
Extensive Avaya Call Center Administration skills. Responsibilities include programming stations and agents, VDN's, Vectors, Skills and Announcements.
In-depth knowledge of Avaya CMS – for reporting and management
Extensive Contact Center Implementation experience-
Deployment of Core Avaya ACD platform.
Duties include Avaya Core programming of agents, stations, VDN's and Vectors. Large scale moves, adds and changes of Agents and Stations.
Set up media –gateways, CM Links etc.
Strong troubleshooting skills. Part of new ACD implementation team. Managed enterprise class setup
Knowledge of CMS Reporting and Administration – maintain up to date Dictionary entries, VDN / Skill Call profiles etc.
Provide technical voice support and programming of Avaya ACD/PBX products.
Working closely with customers , facilitating changes to the ACD/HUB Call Management Systems as well as basic ACD/Telephony requests.
Strong knowledge of Avaya One X, and IP Agent.
Thanks
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