Need for: IT Support Specialist II @ VA

Hi,

 

Please respond with an updated resume to k.tejaswini@stiaos.com or can call me at desk 832-447-1259.

 

Position: IT Support Specialist II

Location: Herndon, VA

Project: Fannie Mae

Hourly rate: 35/hr All Inclusive

Longevity: 2/18/15

Travel: None

Openings: 1

Start: ASAP

 

IT Support Specialist II

• Support applications in production. Note interruptions or bugs in operation and perform problem solving exercise to determine problem and ensure continued use of the application.
• Develop data extractions or develop reports from requests or requirements stated by clients, and to investigate data related issues.
• Track and appropriately escalate production issues & report periodically to group charged with monitoring uptime and efficiency of production application.
• Analyze production issues to determine root cause and provides fix recommendations to the development team.
• Support tasks to include alert monitoring for periodic jobs, opening trouble tickets, general escalation, client coordination, and vendor interactions.
• Assist with planning and testing of application, configuration and database changes, and installation of upgrades and patches and update production support documentation.
• Monitor Level 2 issues/tickets opened internally and by customers for application issues.
• Schedule and monitor nightly jobs.

Essential Skills Required:

• Knowledge of UNIX Shell and Korn scripting for automation of tasks.
• Experience with Autosys job management for scheduling, monitoring, and reporting.
• SQL experience essential.
• Bachelor degree in Computer Science, Information Systems, Mathematics, Engineering or related field.
• 3-5+ year's experience in IT support role.
• Strong IT background and experience in applications issue resolution.

Soft Skills:

• Candidates must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes, this applies to both technical issues and process issues.
• Good communication skills both verbal and writing with the ability to discuss issues with users.
• Experience in supporting all phases of SDLC.
• Experience supporting applications in a UNIX environment.
• Understanding of database concepts.

 

 

 

 

 

Regards,

 

Tejaswini Kola

IT Recruiter

9337 Spring Cypress Road, Suite A 
Spring, TX 77379

Office:832-447-1259 

Email: k.tejaswini@stiaos.com

Web: www.stiaos.com

Managed Staffing Services

 

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