Required: Network Support Engineer (GC or USC only)

Hello,

Please share resume to aman@resource-logistics.com

Title: Network Support Engineer

Location: San Francisco, CA

Duration: Contract

Interview: Phone/ Skype/on-site

 

Responsibilities:

·         Excellent Hands-on Experience in supporting various Hardware which are part of Server, Network and Unified Communication services.

·         Should have worked in supporting following Hardware from a Hands & Feet support perspective.

o Telecom (Voice & Video, Wireless ASCOM Handsets)

o Network (Router, Switch, Firewall etc)

o Server and Storage (Dell, HP, EMC NetApp etc)

 

·         Break-Fix and IMACD day-to-day support for all Infrastructure devices (Network, Unified Communication and Server)

o Perform all Adds/Change/Remove and installations following an Approved Service Request or RFC/task, including Server/Network/Unified Communication Device refreshes.

- Unpack the Server/Network/Unified Communication Device and visually inspect for damage if any and report back to requester

- Install the Server/Network/Unified Communication Device (e.g., rack mount or ceiling mount, connect power, cable)

- Assist Support (Server/Network/UC) groups if there is any support needed from Hands & Perspective which cannot be done remotely

 

·         Overall responsible for Data Closet/Computer room to provide support to support group or any 3rd party vendor need access to Data Closet/Computer room -

o Cable Management (Patching, Labelling and troubleshooting)

o Data Closet/Computer Room Quality and Cleanliness

o Co-Ordination with 3rd Party for Data Closet/Computer room environment

o Cooling

o Power

o Lighting

o Space management

o Power management

 

Qualification:

·         At least 3-4 years of Strong Hands-on experience

·         Able to demonstrate Good Communication and Customer Handling Skills

·         Have working experience in assisting remote support groups

·         Experience in ITIL v3 processes

·         Have working experience on ITSM tool

·         Can drive HCL's value and its methodology

·         Should be able to lift Server/Network/Unified Communication

·         Experience in Reporting & Presentation Skills

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