Hi
Hope you are doing great!!
USG Direct client Looking for Windows AD Hypercare Support at Wilmington, DE.
Please share your updated resume to Vivek at vivek.s@usgrpinc.com OR feel free to contact me at 614 495 9222 EXT:-444
NOTE :- Need Visa Copy & Photo ID
JOB DESCRIPTION:-
The Windows 7/Office 2010 HyperCare Technician provides first line technical support and customer service to clients that have been migrated from the current Windows XP and Office 2003 platform to Windows 7 and Office 2010.
The responsibilities include responding to Level I-3 technical support incidents and requests, as well as performing troubleshooting procedures and solving technical problems on MS Office2010, MS OS Windows 7 and various commercial and client proprietary software that may experience compatibility issues once migrated.
The HyperCare Technician will also utilize remote access to client PCs to resolve complex issues.
The HyperCare Technician will process and manage customer contacts using telephone, web, email, chat or by the Service Desk ticketing system.
Job Duties
* Performing imaging and deployment of PCs and laptops for end-users in North America with the new Windows 7 corporate image following a defined process
* Troubleshoot and resolve hardware and software problems on desktops, laptops and other various computing equipment and devices related to Windows 7 and Office 2010
* Answering user questions directly related to Windows 7 and Office 2010
* Use SCCM to push and install approved corporate applications on newly imaged machines
* Troubleshoot issues with image deployment and software deployment to migrated machines
* Troubleshoot and resolve issues related to software and hardware compatibility
* May require some face to face and hands on troubleshooting
* May require some desk side imaging and deploying of machines.
REGARDS
VIVEK SAXENA
United Software Group Inc..
565 Metro Place S. Suite # 110
Dublin, OH 43017
Phone: 614-495-9222 Ext.444
GTALK:- viveks.usg@gmail.com
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