Remedy Systems Administrator:: Woodlawn, MD:: Long term contract

Kindly reply:: samr@globalforce-us.com   Position: Remedy Systems Administrator Location: Woodlawn, MD Duration: Long term contract  Job Id:: 22779 Responsibilities: •    Strong hands-on application support with ITSM Remedy 8.1 (or higher) administration, CMDB, Asset Mgmt., Incident Management, etc. Hands-on experience with Oracle 10g/11g SQL query performance optimization, Pl/SQLL and UNIX. Provide operational support to business unit users of the ITSM Remedy application. •    In depth knowledge of Remedy version 8.1 (or above) including the ITSM Application Suite. •    Hands on experience both developing and administering the ITSM Suite version 8.1 or above. •    Ability to design and create custom applications based on Remedy architecture. •    Experience with Remedy 8.1, Data Analytics. •    Ability to provide accurate completion times for assigned tasks. •    Experience with Business Objects reporting software. •    Ability to troubleshoot Remedy workflow •    Knowledge of the Incident Management system including configuration and development. •    Knowledge of the Change Management system including configuration and development. •    Ability to participate as a member of a project team. •    In depth knowledge of ITSM Foundation Data and its relationship to the individual ITSM modules. •    Experience with configuring, entering, and updating Remedy Foundation data to be used in all ITSM modules. •    Ability to support customer issues in a timely manner •    Be able to follow standard operational and documented change procedures. •    Strong, communication skills and accountability of tasks assigned. •    Ability to create cohesive and comprehensive customization documentation in accordance with a provided format. •    Strong unit and acceptance testing Requirements for Remedy Administrator: •    2-5 years+ experience administering Remedy v8.1+ AR - Action Request Service •    Management tool including Help Desk Incident, Change Management (CMDB) •    Knowledge of, and experience with, Remedy version 8.0 or 8.1 preferred •    Experience with doing Remedymigrations and upgrades preferred •    5+ years of experience with development using BMC Remedy ITSM Suite and supporting modules •    Experience with implementing medium scale Remedy ITSM solutions •    Experience with Remedy Service Management Tool requirements gathering, system design, and configuration planning •    Experience with performance metrics and reporting design and creation •    Java •    Visual Basic •    Microsoft SharePoint current and future release •    Microsoft Project Server current and future release •    BMC Remedy ITSM modules (e.g., Incident, Change, Problem, Asset, Serena •    Requirements Management, Knowledge Management, CMDB) in version 7.x. •    MS Visual Studio, 2008, 2010, 2012 and future release •    Microsoft.Net •    Microsoft Operating Systems (Windows 7, XP,Windows Server 2003,2008,2012 and future workstation and server releases) •    SQL Server current and future release •    Oracle Data Base version Oracle 11.2.0.4 •    Business Intelligence and Reporting Tools 2.5.1 •    Crystal Reports Designer 11 •    Provides performance feedback to team members and resource managers •    Maintains issue log; facilitates resolution of issues •    Executes communication plans •    Regularly reports status of project •    Tracks and manages time against plan; develops testing strategy •    Conducts project close-out activities •    Prepares and participates in quality review checkpoints Obtains/secures and archives necessary approvals Creates an effective team environment •    Builds strong relationships •    Solves problems and issues •    Communicates effectively at all levels of the organization. Thanks and Regards... Sam R Technical Recruiter Global Force USA Global Force USA" 8323 Southwest Fwy 59, Suite 730, Houston, TX-77074 Ph:  832-303-5705/ 832-532-7401(Naz) Email: samr@globalforce-us.com

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