Hi
Hope you are doing great!!
USG direct client is looking for Oracle ERP/Business Process Support Analyst at Cookeville, TN
Please share your updated resume to Yatin at yatin.k@usgrpinc.com OR feel free to contact me at 614 588 8481
Note:- Need US Citizen/Green Card
Rate:- $85 on C2C/1099
Job Description
Actual Title: Oracle ERP/Business Process Support Analyst- Interview mode: Phone (Answer within 24 hours) Location & Duration: Cookeville, TN End of October through Beginning of February, then in Columbus, IN till mid next year.
See managers expectations of this role:
The support team is expected to be part of the deployment team responsible for;
Business resources for central user support on business processes Responsibilities include helping create training material.
Troubleshooting, triage, routing of issues. Disposition of issues to one of support teams, Oracle technology, Process support, CBS infrastructure, and BU super users.
Team will be engaged in understanding the business processes and advising super users on how to use Oracle to trouble shoot issues with these processes
The team will be heavily engaged in infant care, including monitoring of key metrics and indicators to ensure that problems are diagnosed early
In depth knowledge of the Oracle business process in each area is a key requirement. It's important that the support team understand what Oracle is doing, and why it is doing it so that they can advise super-users when they have issues
Supplier Sourcing
- R12 hands on experience with ERP- Supplier Sourcing- under the Procurement Module GBPA (Global Blanket Purchasing Agreement) and iSupplier(required) in a manufacturing environment. (resumes must include statements that speak to the candidates use of these processes.
- ISupplier hands on experience in a direct materials environment.
Role detail:
• A business resource responsible for specialized support to Cummins global design of the Oracle ERP Solution
• Partners with Corporate Supply Chain Global Process owner to maintain alignment to the strategic intent of the Supply Chain processes.
• Will assist in the development of testing/training material and all documentation related to the processes that are in the ERP Process Landscape and are maintained within the ERP Process Library
• Level 3 trouble shooting from Production and assisting super users with problem resolution, process understanding and end user transactional issues.
Provide analysis and recommendations on the types of problems that are encountered to feed back in to design and education
Key skills:
• Empathy and problem solving skills, ability to read and interpret process documentation and recommend improvements to the documentation and training materials.
• Experience of a structured call handling and escalation process and system. Ability to explain the solution to a problem.
• Experience of both Oracle flow manufacturing and batch manufacturing. Should have good understanding of routings, quality, and disposition of manufacturing inventory. Experience in a lean manufacturing environment is important with a good understanding of Kanban's, Manufacturing Execution Systems, Plan for Every Part etc.
• Automotive experience would be preferred
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