Location: Redmond (WA)
Offshore/Onsite : Onsite
Job Description:
The primary role of the Service Engineer will be to provide support for Finance BI tools. You will work closely with development, system test, support, and the business to ensure supported applications provide customer delight. For this position we are looking for someone with strong SQL DBA and trouble shooting skills and also the ability to support systems end to end (including Network, IIS, OS/hardware, etc).
Specific responsibilities include:
· Design Integration: Review specifications and offer insight at the code or architectural level on manageability and supportability for an area of expertise or for solutions.
· Automation: Use scripting, batch files, and development environments to create and improve solutions for automating manual work items.
· Continuity Planning: Implement plans for disaster recovery, mitigation, contingency, and security as needed, and leads end-to-end efforts.
· Performance Optimization: Analyze performance data related to global service elements and provide recommendations
· Problem Management: Performing Root cause analysis, Track and investigate problems by using standard and custom problem management tools and processes, and develop plans and recommendations for improvements
· Incident Management: Document and investigate escalated incidents or incidents across multiple service dependencies, resolve them by using innovative engineering practices, and document those innovations into engineer standards while monitoring the overall quality of incident management
· Develop operational documentation related to the BI Finance tools to enable sustainable and reliable operations.
· Participate in the implementation of new SQL application releases and web technology. Provide design inputs and operational best practices.
· Defines metrics and analyzes system performance.
· Implement, operate and restore, improve/optimize new/and/or existing services (integrated and scalable, end-to-end systems, networks, and platforms).
· Manage supportability and troubleshoot the availability of applications, properties, systems, networks, and servers. Proactively support multiple, highly complex systems.
Skill Set:
· Strong ability to implement operational efficiencies through scripting, i.e. automation
· Demonstrated troubleshooting and problem solving skills, especially with initially ambiguous or incomplete details.
· Demonstrated excellence in customer focus and ability to communicate complex technical concepts and issues to a non-technical customer community in a concise, clear manner often tailored to the audience.
· Demonstrated experience with various software development methodologies including waterfall and agile methodologies such as SCRUM and familiarity with the role that operations plays in the engineering process.
Requirements/Qualifications:
· Strong scripting and/or coding skills including one or more of the following: PowerShell, C#, TSQL, VBScript.
· Experience operating enterprise systems that leverage SQL 2012/2014 including strong T-SQL skills, SQL server Database administration, Performance Troubleshooting and tuning,
· Experience implementing high availability solutions like Always on, Clustering, Mirroring etc. SQL Extended events, troubleshooting complex SQL issues, debugging TSQL code.
· SSRS report development and troubleshooting, knowledge of SSIS & SSAS and related troubleshooting skills.
· IIS Administration- Web Site setup, migration, troubleshooting complex issues, SSL certificate management.
· Working knowledge of Load Balancing solutions like HLB, ASLB etc.
· Experience operating enterprise systems deployed on Windows Server 2008/2012 and IIS 7/8 including administration, implementation and troubleshooting.
· Knowledge of Monitoring tools such as SCOM or any other.
· Metrics collection techniques
· Ability to deal with the ambiguity associated with working in a fast paced and changing environment.
· Excellent written and oral communication skills
· Leadership skills: Sound problem resolution, judgment, negotiating and decision making skills.
· Preferred skills in Project Management.
· Ability to manage and deliver multiple project phases at the same time, and being able to manage ongoing operational issues with longer term strategic work.
· Working knowledge of MOF/ITIL best practices and demonstrated experience with implementing and operating systems within these frameworks.
· Experience in managing supportability and troubleshooting the availability of applications, properties, systems, networks, and servers for high availability enterprise systems.
Thanks Regards,
Neha Gupta
Sr.Recruiter
Phone: 609-897-9670 x 2169
Email: nehag@sysmind.com OR neha.sysmind@gmail.com
Fax: 609-228-5522
Address: 38 Washington Road, Princeton Jn, NJ 08550
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