Hi All,
One of our direct clients is looking for the following consultants. Please send your most qualified candidates' resumes at your earliest convenience. Please also respond with the expected rate and best contact phone numbers.
Confirmation will be sent if your consultant is submitted to the client and you will be contacted for additional information.
Position | Help Desk |
Rate | Location | Duration |
DOE | Madison, WI | 2 Years |
Please send resumes to resume@chandratech.com
Local candidates preferred.
Required Skills:
Working directly with business users * |
Document policies and procedures |
Service Level Agreements/Memoranda of Understanding development |
Call Tracking Software * |
Customer service management * |
Phone based technical support * |
Remote Desktop Management Tools * |
Respond to customer requests (verbally and in writing) * |
Service delivery management * |
Create & modify reports: Expert MS Excel (ability to create & modify pivot tables, utilize data fil * |
Demonstrated competence in promoting understanding and cooperation within and between organizations |
Experience in ITIL version 2 process planning and implementation * |
SharePoint Collaboration Sites |
Workflow process development |
Performance measurement (e.g., Balanced Scorecard) * |
Problem/incident management * |
Process management (e.g., ITIL) |
Ability to perform Help Desk services * |
Customer Service * |
Kao Ly Lee
Technical Recruiter
Chandra Technologies, Inc
Email: resume@chandratech.com
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