Position: Sr. Business Analyst Role
Duration: 9-12 months.
Location: NYC ,New York
Must haves: Candidate must have retail or ecommerce experience / 6+ yrs of BA experience / Leadership experience - Lead role(s) or coaching/mentoring of more junior BAs / Technical knowledge - should understand systems and have system workflow experience. / Excellent communication and interpersonal skills.
Company Profile:
As the fastest growing part of Macy's Inc. business, macys.com is achieving record sales and broadening our workforce. With offices in New York and San Francisco, macys.com is the best of all worlds. The entrepreneurial thinking of a Web business complements the stability and support of a national brand. Creativity and ingenuity partner with business acumen and tech savvy to build a unique business poised for continued growth. Employees at macys.com have long term opportunities and are encouraged to utilize their Supervisors and Human Resources for cross-functional movement to further their careers. At macys.com we are committed to giving back to the community by partnering with local charitable organizations. By skillfully combining the power of the Internet with the best in retailing, macys.com is reaching new heights.
Title:
Senior Business Support Analyst
Overview:
The Business Support Analyst will be responsible for supporting users of the eCommerce systems (CSS) at Macys.com, including product catalog, content management, imaging systems, retail planning and forecasting, and data services. These systems facilitate enhanced metadata on product, pricing, promotion, and customer data for all our channels: macys.com, bloomingdales.com, email, mobile, search, in-store systems, partner vendors, and future Omni channel opportunities.
The successful candidate will help identify and document business requirements and workflow details of new features and enhancements, as well as be a functional SME who provides on-going user support to business and creative stakeholders.
Key Accountabilities
· Self-motivated, highly driven, result and commitment oriented. Builds strong working relationship with production support, product managers, system analysts, development and QA teams.
· Interfaces with key individuals representing business, operations, and technology to drive business requirements definition. Experienced in assessing and managing scope of work, decomposing high level business requirements and developing lower level stories/tasks.
· Monitors user satisfaction and resolves issues related to an application involving team members, vendors, business partners, etc. Shows good judgment in escalating issues to management.
· Understands business process workflows and how they are supported through existing systems. Accurately analyzes critical details of business issues and opportunities to understand and define the key requirements necessary for proposed projects and enhancements
· Communicates effectively with business users to identify and prioritize needs, articulate business impact and workarounds, and evaluate alternative business solutions. Coordinates activities across various cross-functional teams and stakeholders (Business and IT)
· Knowledgeable on business process and data analysis, functional design, modeling, system development processes, and software testing.
· Creates user training and on-going support documentation, and facilitates training sessions.
· Ability to work both independently and in a team setting, and deliver high quality work in a consistent manner in an Agile project environment.
· Preferred previous experience working directly with or in a consultative role with an ecommerce and/or retail organization
Skills Summary/Qualifications:
· Bachelor's degree in relevant field of work or equivalent work experience
· Must have extremely strong interpersonal skills and the ability to maintain and develop top-level, internal and external relationships. Liaising across multiple business and technology functions, relationship building and consensus building are a must
· Should be highly collaborative and comfortable working with various levels of management
· Must have extremely strong documentation and oral communication skills
· Must have extremely strong listening, requirements elicitation, analysis & problem solving skills.
· Must have strong strategic and creative thinking, and decision making skills
· Must be customer focused with high quality standards
· Advocates internal BSA team process improvements and development
· 6+ years working on projects encompassing both IT systems and business process change
· 6+ years of experience analyzing, clarifying and translating business/functional requirements
· 6+ years of experience in documenting current and future states business process flows
· 3+ years of experience technical troubleshooting and problem solving
Arvind Nagar
Sr. Technical Recruiter
Email- arvind@idctechnologies.com
Direct-408-457-9381 Ext-4073 !! Gtalk- arvindnagar.777 !! Yahoo- arvindnagar951
IDC Technologies, Inc.,1851 McCarthy Boulevard, Suite 116, Milpitas, CA , USA, 95035
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