Urgent Position :-Cisco UCCE/ICM/CVP Engineer (12+Months,IL)

Hi,                                                                              
Hope you are doing great!!
Please find the requirement below , If you find yourself comfortable with the requirement please reply back with your updated resume and I will get back to you or I would really appreciate if you can give me a call back at my contact number 609-897-9670 *2153

Position:    Cisco UCCE/ICM/CVP Engineer
Location:   Lincolnshire, IL
Duration:   12+ Month

Required:-
Bachelor degree in Electrical/ Electronics/Computer/Information Technology with minimum of 5 years of relevant Telecom experience.
Diploma in in Electrical/ Electronics/Computer/Information Technology with minimum of 5 years of relevant Telecom experience.
5 years of experience of configuration and provisioning of Call Manager, Cisco Unified Contact Center, Unity, CER  and  CUPS (Cisco Unified Presence Server – SIP PROXY), in a SIP (Session Initiation Protocol) environment.
Experience in Cisco Unified Contact Center Enterprise (UCCE)/ICM /CVP.
Training and Hands on experience in Call Studio/ ICM Scripting.
Preferred to have partner certifications on the UCCES /UCCED / UCCEI certified CCNA/CCNP/CCIE-Voice.
Functional experience in Unified CVP comprehensive deployment model with Unified ICM Enterprise.
Experience in configuring and troubleshooting Cisco Unified CVP VXML solution for Cisco Unified CVP.
Experience in Configuring and troubleshooting the Cisco VXML /Voice Gateways.
Experience in analysis of historical data, diagnostic features and end-to-end serviceability.
Experience in Design of Cisco Unified CVP solution for failover protection and high availability.
Experience in troubleshooting to isolate and correct system failures.
Experience in configuring ICM PGs and CTI components used in a UCCE environment.
Experience in Creating and monitoring call routing scripts using the ICM Script Editor utility.
Experience in UCCE/ICM troubleshooting including RTTEST, OPCTEST, PROCMON, DUMPLOG.
Implement and deploy comprehensive support processes to resolve complex business & operational issues involving multi-tiered Cisco IP (internet protocol) Telephony applications.
Implements Cisco IP Telephony solutions by translating business requirements into project plans thru implementation of Cisco IP Telephony applications including Cisco CVP/ICM (Cisco Voice Portal/Intelligent Contact Manager) Enterprise call routing, Cisco IPCC (IP Contact Center), VXML (Voice Extensible Markup Language) Gateways.
Applies knowledge of call center operational dynamics as it relates to implementation of ACD (Automatic Call Distribution), CTI (Computer Telephony Integration), Network Routing and Enterprise Reporting utilizing Cisco Unified CCE (Contact Center Enterprise) solutions to solve call center related issues.

Thanks & Regards,
Abhishek Bhardwaj
Sr. Technical Executive
Email:abhishek@sysmind.com
38 Washington Road, Princeton Junction, NJ: 08550
Ph:609-897-9670 Ext :- 2153
M: 609-297-0794

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