Service Now Architect/Developer
Washington DC
12+ Months
JOB DESCRIPTION:
The position is responsible for the design, architecture and leading the maintenance and enhancement of existing ServiceNow ITSM applications as well as implementation and development of new applications on the ServiceNow platform. To be successful, one should have prior experience implementing and deploying the core suite of ITSM applications, as well as experience developing solutions across the ServiceNow platform that leverage the automation and integration capabilities of ServiceNow. You will be the ServiceNow expert working with other IT professionals, vendors, and process owners to support, maintain, and enhance the service ServiceNow ITSM application.
Essential functions for this role include:
• Demonstrate hands on expert knowledge of ServiceNow toolset and integrations with related systems.
• Develop, maintain and enhance applications on the ServiceNow ITSM platform (help desk/service management, change management, problem management, procurement, asset management)
• Leverage both proven and innovative technology approaches to solve challenging business problems
• Provide technical assessments, written documentation and technical expertise
• Design and enhance reporting solutions both within ServiceNow together with supporting tooling configurations and/or functional specifications, based on industry best practice.
• Communicate with the customer in technical/non-technical terms, understand their business requirements, and provide suitable solutions.
• Work on continuous improvement by sharing experiences and knowledge with the team.
• Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
• Advises on options, risk and impacts on business processes and technical architecture
• Work on the ServiceNow Vendor selection process
• Primary contact for working with Vendors and providing direction to the ServiceNow Administrators and Developers
If you have the following credentials, we encourage you to apply:
• BA/BS degree or equivalent work-related experience
• 5+ years of experience as a key technical resource for large scale ITSM solutions in client environemnts of which at least 3
years should be as ServiceNow Archiect or ServiceNow Solution Consultant
• Proven successful oversight of several ServiceNow implementations
• Ability to meet the expectations and requirements of the internal customers and senior management
• Excellent verbal and written communications skills
• Ability to provides technical leadership and professional guidance to managers, team, and vendors
• Working knowledge of Active Directory, LDAP and Single Sign-On (SSO) Integrations with ServiceNow Java Scripting
• DHTML, CSS, AJAX, XML, HTTP
• Database technologies such as JDBC, SQL
Thanks & Regards,
Abhishek Ojha
732- 837- 2138
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