Hello All,
Please find the job description and let me know the interest. Please reply at singhpiyush.itscient@gmail.com or mohan.k@itscient.com
Position: IVR Tester
Location: Chevy Chase, MD
Duration: 6+ Months
Job Description:
- IVR development/ Test & validation and Automation
- CISCO Voice platform- UCC, CVP, ICM , CTI and Agent desktop. Application development,
- QA - Automation experience in CYARA Replay and Agent Automation.
- Rich experience in CTI - softphone Automation.
- Test and validation,
- Automation skills, experience in tools - CYARA/ Hammer etc
- Automation approach for self-service IVR and agent end point using CYARA automation suite- CYARA Replay and Virtual agent
- IVR Self-Service Automation with both Speech and DTMF inputs.
- 100+ manual test case automation across all the ~12 IVRs.
- Evaluating 1500+ agent skill groups, routing paths and Agent behaviors for virtual agent automation.
- Validate ICM CTI attached data, KVPs such as policy number, policy type, customer name.
- CYARA replay and Virtual agent test scripts development.
- Developing regression test campaigns using the automated scripts.
- Regression and load test execution.
- Reports generation using CYARA replay.
Minimum work experience: 5 to 8 years
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Thanks & Regards ......
PIYUSH || Technical Recruiter ||
|| IT-SCIENT || Fremont, CA ||
Phone : 510.870.5083 || Fax : 877.701.4872 ||
Email :singhpiyush.itscient@gmail.com or mohan.k@itscient.com || Web : www.itscient.com ||
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