Urgent Requirement For QA Analyst - IVR at Columbus, OH or Pittsburgh, PA

Hi

Hope you are doing great!!

 

USG Direct client Looking for QA Analyst - IVR at Columbus, OH or Pittsburgh, PA.

Please share your updated resume to Vivek at vivek.s[at]usgrpinc.com OR feel free to contact me at 614 495 9222 EXT:-444

 

JOB DESCRIPTION:-

 

QA Analyst - IVR

QA Analyst - IVR

Must Have Skill:  IVR  Domain Experience, * Manual Testing, * ALM 11, * Performance and Load Testing with Hammer Too 3-5 years progressive experience and responsibilities in the area of Avaya IVR Call Center Technologies QA process IVR Domain * Experience with Testing of DTMF and Speech Recognition Application and Call Flows * Experience in testing of Inbound and Outbound voice applications on Avaya Voice Portal/Experience Portal. * Experience with Testing of Genesys CTI Call Routing * Experience and Knowledge of Voice Portal Management Systems (VPMS) Configurations. * Knowledge of Skill Based Routings, Exit Points and Vector/VDNs * Working knowledge of IVR Testing with Agent Desktop Applications.

4+ years

Retail

Columbus, OH/ Pittsburgh, PA

 

REGARDS

VIVEK SAXENA

United Software Group Inc..
565 Metro Place S. Suite # 110
Dublin, OH 43017
Phone: 614-495-9222 Ext.444

GTALK:- viveks.usg[at]gmail.com

www.usgrpinc.com

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