Greetings,
My name is Rugender Nagar and I am recruiter at eTeam Inc. eTeam Inc is a global contingency staffing firm servicing fortune 1000 clients globally.We have an excellent job opportunity with one of our client.
Job Title: Desktop Support (POS)
Location: Columbus, OH
Duration: 6 months
Client TCS
MOI: Phone Hire
Job Description:
Mandatory Technical / Functional Skills
Must have a minimum of five years' experience with PCs, Windows OS, and Microsoft Office products
Must possess strong customer service skills, excellent oral and written communication skills, and be able to handle multiple tasks at once
Solid understanding of Traffic Counting systems
Working knowledge of network fundamentals
Understanding of computer hardware
POS/retail experience preferred
Must have PC advanced troubleshooting skills
Ability to work independently
Ability to follow schedule and meet deadlines
Ability to follow process
Strong attention to detail
Ability to interact with 2nd and 3rd party support staff
At ease in working with customers, partners, and suppliers at all levels within the business
Roles and responsibility
' 60% - Provides exceptional customer service to store personnel through production monitoring/trouble shooting and Tier 2 incident management. Assumes responsibility for maintaining brand service level agreements from a Tier 2 incident management perspective. Acts as an additional point of escalation for level I and level II analysts.
20% - Administration of the application deployment process to the field for new stores and relocations. Responsible for adherence to software vendor application update/patch schedule for stores.
10% - Interaction with Vendor to assist in trouble shooting and escalation issues as needed.
10% - Administrative Tracks time in time tracking tool, attends weekly status meetings and other meetings, maintains incident tickets, emails, and other documentation.
Desirable Technical / Functional Skills
Works on more difficult or critical issues escalated from others. Relies on past experience in addition to general instruction to perform the functions of the job. Typically works on multiple small to large IT projects that require increased skill in multiple technical environments. Develops solutions requiring analysis and research. Provides technical and process guidance to others. Provides team and project leadership to others.
Regards
eTeam Inc - "ACCCELERATED HIRES"
Efficiency, Synergy, Expertise
1001 Durham Avenue, Suite 201, South Plainfield, NJ 07080
Desk: 732-248-1900 x489 (T) | Fax: 908-757-0800 (F)
Email: rnagar@eteaminc.com || URL: www.eteaminc.com
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