Position : Desk side support

Hello,

Hope you are doing fine!!
Please review the requirement and if you are interested then reply back ASAP to 

rajinder@hmgamerica.com

Position          : Desk side support

Location         : Parsippany, NJ

Level               : L2

Duration         : 6 months

Experience     : 3-5 years 

 

independently resolve tickets within SLA Adheres to standard operating procedures / work instructions Follow the escalation process Follow the shift hand-over process Update work logs Categorizes as per CTI as appropriate Update the knowledge base Coaching fresher's to be independent Coaching analysts for correct routing of tickets, capturing critical information Technically upgrade across versions of environment when required Adhere to organization policies and procedures Complies to regulatory requirements Alert Monitoring Ticket Monitoring Informing On - call support Opening Bridge Call

Thanks & Regards.

Rajinder Kumar

E  :rajinder.hmgamerica@gmail.com
W : www.hmgamerica.com

Contact Detail : 646-657-1912

--
You received this message because you are subscribed to the Google Groups "US Jobs: Requirements, Clients and Consultants" group.
To unsubscribe from this group and stop receiving emails from it, send an email to recruiters-r-us+unsubscribe@googlegroups.com.
To post to this group, send email to recruiters-r-us@googlegroups.com.
Visit this group at http://groups.google.com/group/recruiters-r-us.
For more options, visit https://groups.google.com/d/optout.