Need (Servicenow) Infrastructure Change and Release Coordinator in Nashville, TN(Need GC or USC)

Hi,

I have an urgent requirement with one of my clients. Please find the job details below and forward me your updated resume along with your contact details at skumar1@tekshapers.com or call me at 248-565-4747*168

Role - Infrastructure Change and Release Coordinator

Location - Nashville, TN

Duration – One year contract

Phone/ Skype

 

Description:

Our client in Nashville, TN is searching for a candidate to fulfill the role of Infrastructure Change and Release Coordinator. In this role, you'll be responsible for the scheduling, coordination of infrastructure changes into production for multiple teams, including UNIX, Linux, Windows, Network, Security and Storage.  You'll work with technical resources in those groups to gather data about the change and input that information into the Service Now Ticketing system.  You'll also ensure that a change plan with pre-implementation, implementation and post implementation steps is completed by the technical team with the proper amount of detail.

The Infrastructure Change and Release Coordinator will work with application teams using the CMDB to determine what applications are affected by the change.  You'll work with managers from the application teams to name resources responsible for validation and testing of applications after the change is made and you'll be responsible for running the call during the change and ensuring all parties involved are following the run book.  The Coordinator will be responsible for communications before, during and after the change and will escalate issues as outlined in the ITSM processes.

 

Duties and Responsibilities:

·         Receives technical playbook from technical resources and ensures pre-migration, migration and post migration tasks are sufficiently outlined in the document

·         Uses information from the playbook to enter information into the Service Now Change control system

·         Researches information in the CMDB and communicates with the application and technical teams to determine what applications are affected by the change

·         Determines best deployment time based on business need, risk and other change and release activity schedules

·         Coordinates communications to the business through the application support and operations teams prior to the change

·         Leads the call during the change and ensures all parties involved in the change are executing as outlined in the playbook; records updates of time and comments in the playbook as the change is executed

·         Sends communications as appropriate during and after the change to relevant parties as agreed to in the playbook

·         Leads initiatives to improve the build and deployment process.  Makes recommendations to improve quality, reporting, and reduce deployment time.

·         Leads after change analysis to improve change template and uploads template to Knowledge Base to be used the next time this type of change is needed

 

To qualify for consideration, you must meet or exceed the following:

·         Experience with ITSM and ITIL change and release methodology

·         Experience with change management systems.

·         Experience with IT infrastructure and terminology is preferred.

·         Experience in Retail is preferred.

·         Knowledge/Skills/Abilities/Training/Systems

·         ITIL and ITSM certifications preferred

·         Proficiency in MS Office Suite.

·         Ability to work with cross functional technical teams

·         Strong communication skills, both written and verbal.

·         Demonstrated collaboration skills with the ability to handle conflict and to work with a distributed team.

·         Strong ability to work independently, work in a fast paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction.

·         Strong critical thinking skills with the ability to use proven problem solving approaches to most solutions.

·         Significant evening and weekend work from home due to outage windows being after work hours to avoid disruptions in service to our customers.

 

Regards

Sumit Kumar

Sr. Talent Acquisition 

T: 248.565.4747 | Extn. 168

skumar1@tekshapers.com

Fax : +1-248.254.7211 

Tekshapers Inc.

1441 E. Maple Rd, Suite # 301,Troy, MI, 48083

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